At AtoZ Craft, we are committed to your satisfaction, and we understand that sometimes a purchase may not meet your expectations. To ensure a hassle-free experience, please review our Return and Refund Policy.
Returns & Exchanges:
We gladly accept returns and exchanges within 14 days from the date of delivery. Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Initiating a Return:
To initiate a return or exchange, please contact our customer service team at returns@atozcraft.com within the stipulated 14-day period. Provide your order number and a detailed reason for the return.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a fault on our part or a defective item.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
If you need to exchange an item, please contact us at returns@atozcraft.com with your order number and exchange request. We will guide you through the process.
Non-Returnable Items:
Certain items, such as personalized or custom-made products, are non-returnable unless there is a manufacturing defect or an error on our part.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer service team at customer.service@atozcraft.com. AtoZ Craft values your satisfaction, and we are here to assist you throughout the return and refund process. Thank you for choosing us as your destination for handmade treasures.
