At AtoZ Craft, your satisfaction is our priority. We know that sometimes a purchase may not meet your expectations, and we want you to shop with complete confidence. Therefore, we created this Return & Refund Policy to explain every step clearly and ensure a smooth and transparent process.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. This timeframe gives you the opportunity to check your handmade jewelry, dresses, bags, or gemstones carefully and decide if they are right for you.
Eligibility for Returns
You can return an item only if it is unused, unworn, and in its original packaging. Moreover, the product must remain in the same condition as you received it. Items with signs of wear, damage, or alterations not caused by shipping do not qualify for refunds. In this way, we can maintain the authenticity and quality of our handmade treasures.
Initiating a Return
To start a return or exchange, simply email us at returns@atozcraft.com within the 14-day period. Please include your order number, product details, and reason for return. After that, our customer care team will respond quickly and guide you through the next steps.
Return Shipping
You are responsible for return shipping costs unless the item is defective, damaged in transit, or shipped in error. In addition, we strongly recommend using a trackable shipping service so that your package reaches us safely.
Refund Process
Once we receive your returned item, our team inspects it promptly and emails you with the decision. If we approve the return, we issue your refund within 5–7 business days. As a result, the money goes back to your original payment method. Keep in mind that your bank or card provider may take additional time to release the funds.
Exchanges
If you want to exchange a product for a different size, color, or item, send us an email at returns@atozcraft.com. Once we confirm availability, we will guide you step by step to complete the exchange quickly and easily.
Non-Returnable Items
Please note that custom-made, personalized, or clearance products are not eligible for return or exchange. However, if these items arrive defective or damaged, you can still contact us for assistance.
Contact Us
If you have any questions about our Return & Refund Policy, email us at customer.service@atozcraft.com. Furthermore, our support team is always ready to help.
At AtoZ Craft, we value your trust. Therefore, we work hard to ensure that every shopping experience is enjoyable, reliable, and risk-free. Thank you for choosing us as your destination for handmade jewelry, dresses, bags, brooches, and gemstones.
